DELIVERY 

1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
2. Once your order is confirmed, it will take 24hours for the item to be delivered. Items will be shipped to you within 1-3working days for West Malaysia and 3-5 working days for East Malaysia.
3. In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. If courier company does not receive any feedback from you, we regret to inform you that your package will be returned to us.
4. Please ensure that all shipping information is correct prior to check out. Secret de Beaute takes no responsibility for delivering to incorrect addresses supplied by customers.

CANCELLATION OF ORDER

1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

RETURN & REFUND POLICY

Returns Policy

This policy only applies to incorrect or defective items shipped.

Secret de Beaute does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Secret de Beaute website receipt of purchase. Please remember to obtain & keep the proof of postage receipt and your tracking number. Carriage and charges for parcels are the responsibility of the customer.

Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.


Damaged/Defective Items

If you receive a damaged or incorrect item, contact us at secretbeaute@outlook.com as soon as you ascertain that the item is damaged or incorrect. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.